Welcome to Central Dispatch Highlights! Our all-new digest to help support you, our customers, get the most out of your Central Dispatch subscription, learn what’s happening in the industry, and gain valuable tips and knowledge. This regular email will hit your inbox and be published on CentralDispatch.com where you can always access these helpful resources.
Here are this month’s articles:
Why it’s important to secure your account with user management
Don’t let bad actors gain access to your Central Dispatch account. Set up User Management to give each employee or contractor on your team their own account and login credentials. Read our newest blog post for the tips and security best practices for improving account security with User Management.
Meet Our Marketplace Integrity Team
Meet the Central Dispatch Marketplace Integrity Team! Watch this short video to learn how this team is helping you stay safe through every step of the transportation process.
How to Stay Safe at Every Step of the Shipping Process
With fraud on the rise in our industry, helping you move vehicles safely has never been more important. Read our best practices guide, so you can use Central Dispatch with maximum confidence and security.
Shippers: Get your best practices >
Carriers: Get your best practices >
Carriers can now set pick-up and delivery ETAs for every load as part of Central Dispatch’s fully electronic dispatch experience! Carriers can enter or edit dates from the dispatches page or in the Central Dispatch mobile app, providing shippers with real-time notifications when an ETA is modified. This will also reduce manual communication for both parties.
Learn more about the dispatch experience here.
Shippers now have an easy way to verify a carrier’s company address, right from our platform. Business address is being added to our FMCSA verification checklist, available on each carrier’s company profile.
The new address field will appear with one of 3 statuses:
- Pass: Exact data match.
- Needs Review: Partial data match. Please note this is unique to the address field to account for minor discrepancies, such as “Street” vs. “St.”, and to flag for real discrepancies. Because the address field will not return a “fail” status, proper judgment should be used for addresses in “Needs Review” status.
- Unable to Verify: No data returned.
Our goal with this addition is to make it easy for shippers to quickly see if there is an issue with a carrier’s address, or if more investigation or comparison is needed.
Learn more about carrier verification here.
Phone number is now the only option for multi-factor authentication on Central Dispatch. We’ve made this change in order to increase security across the platform, and allow only authorized users access to each Central Dispatch account.
If you haven’t yet, please ensure all users at your company have their own user accounts and ensure each user has a mobile phone number added to their user profile that can be used for multi-factor authentication.
Security is a top priority for us at Central Dispatch. Learn more about other initiatives and features we’re rolling out to help to keep customers safe here.
Shippers can now easily view critical carrier details when assigning a dispatch, allowing for an easier way to vet carriers before doing business with them. A snapshot of carrier information is now available directly when you create, edit, or assign a dispatch to help you easily review key details at the point of decision making.
Year established, join date, average overall rating, and a quick link to the carrier’s company overview page will now display in the carrier information section of the dispatch experience, making it easy to check any carrier at-a-glance.
Central Dispatch customers now have an easier way to report fraud to our team. Our contact us form now includes an expanded list of topics, including a dedicated option to reporting fraud. This option includes structured fields to capture key details such as claim type, load ID, and details on if a police report has been submitted, in order to help route submissions more efficiently.
Our goal with these changes is to offer a more intuitive experience for users to report fraud as well as improve our response times for these fraud repots.
Learn more about how we’re helping customers stay safe on our platform here, or access our new contact form to report fraud or another issue or question here.
The Central Dispatch dashboard is getting even better. You can now customize to show whichever widgets you’d like that are most relevant to your business. Showcase what’s most important to you while hiding anything you don’t need to see in order to save time and streamline your view.
Sign in to begin customizing your dashboard today!
Central Dispatch Owners and Admins can now access additional transparency when it comes to User Management. A new “History” tab is now available to provide visibility into user profile modifications. This includes changes like new users added or invited, deleted profiles, or changes made to a user’s role or information.
Owners and Admins can now more easily monitor user activity and protect their account security with this additional transparency.
Learn more about User Management on our feature page or overview video.
Shippers can now encourage carrier partners to complete inspections in the app right from the point of dispatch, enabling Real-Time Tracking. This feature provides shippers GPS location, ETA, eBOL information, and more, giving shippers greater visibility into each shipment.
While not mandatory, checking the box to request that carriers use the Central Dispatch app to complete inspections will prompt the carrier to use the app at the time of dispatch.
Carriers should take advantage of this request as a way to provide seamless updates to shippers and stand out as a trusted partner on the platform.
Learn more about Real-Time Tracking and the Central Dispatch mobile app for carriers!
